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Student Advocacy & Research Service
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Drop in times
Moulsecoomb - Cockcroft G35 Wednesday & Friday 10am - 4pm
Falmer - By appointment over the summer
Grand Parade - Brighton SU Office Tuesday & Thursday 10am - 4pm
Eastbourne, Hastings & all partner colleges - by appointment
Falmer - 01273 643532
Moulsecoomb - 01273 643328
Grand Parade - 01273 643191
ubsuacademic@brighton.ac.uk
Problems can arise at any stage of your course and you may feel the need to raise a complaint about what you are experiencing. If you are to do this it helps to be clear about what you are dissatisfied with and the outcome you would like.
Address problems early on – don’t let them grow. It is in everyone’s interest to resolve issues quickly. It is a good idea to document what has gone wrong - record events and dates while you can still clearly remember them. If the issue affects a group of students ask everyone to write down their concerns individually.
If you are unhappy with the final University outcome of a complaint you raise it is possible, once you have been issued with a Completion of Procedures letter, to raise your case with The Office of the Independent Adjudicator for Higher Education. Further details can be found here
If you feel that you could use some independent advice on any of the issue discussed on this page, please contact:
Nicola Trelawny - Academic Advocate (Individual Representation) on 01273 643532 or by emailing nt68@brighton.ac.uk
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I'd like some help regarding a complaint please.